PT XL Axiata Tbk. is one of the major cellular providers in Indonesia. We are striving for the best in our field by expanding our operation throughout Indonesia while focusing in fulfilling customers’ hopes and needs.
XL upholds the vision that ensures employees can continuously expand theirselves. Those whom possess the knowledge, skill and values focusing towards customer and quality oriented individual whom also a team player are the best to expand the company and improve their career. If you are an individual with the above characteristic, please join us and grow with us to together nurture and increase the value of the company.
Analyst - Incident Management IT Billing
Jakarta Raya | Closing Date:26-5-12
Responsibilities:
- To control Incident Report in IT-Billing against total number of Incident and Problem event handling by respective IT-Billing
- To Monitor Incident close on IT-Billing Unit after it successfully resolving and remedy incident event.
- Monitoring of Incident resolving time based on urgency/priority/Severity level on IT-Billing Unit to ensure all Incident execute and done within agreed SLA on IT-Billing network
Requirements:
- Familiar with Telco Service Flow (e.q. Voice, SMS, Data, VAS etc.)
- Technical background with minimum 2 years experience in IT or Telecommunication industry, preferable that has experience in Incident Management and/or NOC/FOP activity.
- Familiarity with ITIL framework or TM (Tele Management) Frameworx preferred
- Understanding of CMMI (Capability Maturity Model Integration) preferred
- Process/Governance establishment experience preferred
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